Joya app Terms & Conditions – Please Read Before Use

Joya app is an online betting and gaming platform operating under a valid license. All services offered on this platform — Sports Betting, casino games, live games, jackpot, and others — are governed by these terms.

In these terms, "we," "our," or "joya app" refers to the entity that owns and operates the platform. "You" or "user" refers to any visitor — registered or unregistered — accessing the platform.

By using joya app's services, you confirm that you have read, understood, and agreed to abide by these terms. If you do not agree with any of them, please refrain from using the platform.

To bet or play games on joya app, you must first create a personal account. You will be required to provide accurate and complete information during registration.

• Each individual may register only one account. If multiple accounts are found under the same person, all of them will be closed.
• The name, address, and mobile number provided during registration must be accurate.
• A copy of your National ID or passport may be requested for account verification.
• You are responsible for keeping your account password confidential. You will be held accountable for any consequences arising from sharing it with others.
• If you notice any suspicious activity on your account, contact our support team immediately.

Joya app is strictly prohibited for minors. You must be at least 18 years old to use the platform.

• During registration, you must confirm that you are at least 18 years of age.
• A government-issued ID may be requested at any time for age verification.
• If an underage account is identified, it will be closed immediately and all deposited funds will be returned.
• If there are minors in your household, it is your responsibility to keep your account secure and out of their reach.

Joya app supports deposits and withdrawals via bKash, Nagad, and Rocket. Every transaction is secure and encrypted.

• The minimum deposit amount is ৳500 and the maximum single deposit is ৳1,00,000.
• Withdrawal requests are typically processed within 1–4 business hours.
• The mobile number and account details used for withdrawal must match the registered account information.
• Suspicious transactions may require additional verification and could result in processing delays.
• If we detect any indication of money laundering or fraud, we are obligated to report it to the relevant authorities.
• No additional charges are applied to deposits; however, the payment gateway's own fees may apply.

Wagering requirements must be met before withdrawing bonus funds. See the bonus section for full details.

Joya app regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms, which must be read before claiming.

• The welcome bonus is for new users only and applies once on the first deposit.
• Withdrawing bonus funds typically requires completing a 5x–20x wagering requirement.
• Multiple bonuses cannot be used simultaneously unless otherwise stated on the promotions page.
• Any unused bonus will be automatically cancelled once it expires.
• If bonus abuse is detected, the account will be suspended and the relevant funds will be forfeited.

Separate terms may also apply to referral bonuses, loyalty points, and seasonal offers. Visit our promotions page for the latest information.

Placing bets on joya app requires following certain fundamental rules that apply equally to all users.

• Once a bet is submitted, it generally cannot be changed or cancelled.
• Joya app reserves the right to void any bet accepted at incorrect odds due to a technical error.
• If an event is cancelled before the match begins, the stake for that bet will be refunded.
• During live betting, odds may change due to network delays.
• Placing bets on the same event from multiple accounts is considered arbitrage betting and is strictly prohibited.
• Maximum winnings are determined by the type of game. Full details are available on the respective game page.

Separate rules apply for all sports, including cricket, football, and tennis. Please refer to the rules page for each respective game.

The activities listed below are strictly prohibited on joya app. Any violation of these prohibitions will result in permanent account closure.

• Opening multiple accounts or using another person's account.
• Abusing the bonus system or attempting to gain advantages artificially.
• Attempting to hack or manipulate the platform's software.
• Using the platform for money laundering purposes.
• Threatening or harassing other users.
• Betting using automated bots or scripts.
• Betting using match-fixing or insider information.

Joya app reserves the right to close or suspend any account at any time without providing a reason. This typically occurs for the following reasons:

• Violating the terms and conditions.
• Registering with false information.
• Suspected bonus abuse or fraudulent activity.
• Extended inactivity (more than 12 months).
• When the user themselves requests self-exclusion.

Upon account closure, if no prohibited activity is involved, any remaining real-money balance will be refunded within 5–7 business days. Bonus balances are non-refundable.

Joya app believes gaming is for entertainment, not addiction. We are committed to the mental and financial well-being of every user on our platform.

• You can set your own daily/weekly deposit limits at any time.
• You can use the self-exclusion option to temporarily close your account for a set period.
• You can take a break from gaming by activating a cooling-off period.
• If you notice signs of gaming addiction, please contact our support team.

Joya app treats the protection of your personal data as a top priority. We do not sell or share your information with any third parties.

• Information collected at registration is used solely for account verification and service improvement.
• Information may be disclosed to government authorities when required by law.
• All data is secured with 256-bit SSL encryption.

To learn more, visit our Privacy Policy Read the page.

Joya app reserves the right to update these terms and conditions at any time. Users will be notified of significant changes via email or platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

If you have any questions or concerns about these terms and conditions, please get in touch with us. Our support team is available 24/7.

• Email: support@joyaapp.ws
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• Response Time: Usually within 30 minutes.

In the event of any dispute, joya app's decision shall be considered final unless overturned through a legal process.