Joya App Privacy Policy – Your Data Is Completely Safe With Us

Joya app is a trusted online betting and gaming platform serving millions of users across Bangladesh and beyond. We understand how valuable your personal data is, and we never compromise on protecting it.

This privacy policy applies to:

• For users of the joya app website (joyaapp.ws).
• For joya app mobile application users.
• For all users of any of our services or products.
• For users who contact our support center.

This policy is written in plain, easy-to-understand language. If anything is unclear, feel free to reach out — we're always happy to help.

Joya app collects two types of information from you — data you provide directly and data collected automatically.

We only collect data that is necessary to provide our services. Requesting unnecessary or excessive information goes against our policy.

Joya App collects your data strictly for the purposes listed below. It is never used for anything beyond that.

• Account Management: To create, verify, and keep your account active.
• Service Delivery: To ensure uninterrupted delivery of all gaming, betting, and payment services.
• Security Verification: To prevent fraud, money laundering, and account hacking.
• Legal Obligation: To meet the requirements of relevant legal and regulatory authorities.
• Customer Support: To properly address your complaints and questions.
• Service Improvement: Running analytics to improve the user experience.
• Promotions & Offers: To send you relevant bonuses and promotions based on your preferences (you can opt out at any time).

Joya App uses industry-leading technology to protect your data. Our servers are under continuous monitoring at all times.

• 256-bit SSL Encryption: All data transfers occur through encrypted channels.
• AES-256 Storage Encryption: All stored data is protected with high-level encryption.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Limited Access Policy: Only authorized personnel can access specific data.

In the event of a data breach (which our security measures make extremely unlikely), we will notify affected users and the relevant authorities within 72 hours.

Joya app never sells your data. However, we do share specific information with a limited number of trusted partners where necessary to deliver our services.

All our partners are bound by strict non-disclosure agreements (NDAs) and are prohibited from using your data for any other purpose.

Joya App uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

• Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
• Performance Cookies: To measure site speed and performance. You can disable these if you wish.
• Functionality Cookies: To remember your language and preferences. Optional.
• Analytics Cookies: Anonymous data collected to understand usage patterns. Optional.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features.

As a Joya App user, you have important rights over your own data. We respect and uphold these rights.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request that any incorrect or outdated information be updated.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may object to how your data is being used.
• Right to Portability: You may request your data in a machine-readable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise these rights, support@joyaapp.ws-. We will respond within 30 days.

Joya App strictly does not provide services to anyone under the age of 18. We do not collect data from minors, nor do we have any intention of doing so.

• Date of birth is verified at the time of registration.
• Government-issued ID may be requested in cases of suspected fraud.
• Any account identified as belonging to a minor is closed immediately.
• Any data found to belong to a minor will be deleted immediately.

If you suspect a child or teenager you know is using joya app, please let us know.

Joya App does not store your data indefinitely. A defined retention period is set for each type of data.

• Account Information: Up to 5 years after account closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulations).
• Support Conversations: 2 years.
• Cookie & Session Data: 30 days to 1 year.
• Log Files: 90 days.

Once the retention period ends, data is securely deleted or anonymized.

Joya App reserves the right to update this Privacy Policy as needed. We will notify you in advance based on the nature of the changes.

• Minor updates: The "Last Updated" date at the top of the page will be changed.
• Major changes: You will be notified 30 days in advance via email and platform notifications.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend visiting this page from time to time to stay up to date.

For any questions, comments, or requests regarding this Privacy Policy, please contact our data protection team.

• Email: support@joyaapp.ws
• Live Chat: Click the chat icon at the bottom-right corner of the platform.
• Response Time: Usually within 24–48 hours.